Pay on performance
We're so sure of our sales team, you only pay us when we get you more sales.
Receive 24hr support
Inbound support teams to answer whatever questions your customers may ask.
Save 1 in 5 customers
Average clients see 21% of their abandoned carts recovered.
Increase revenues
Recovered sales account for approximately 15% of our clients' total revenue.
Our Services
Customer Experience Transformation
Our Customer Experience team doesn't stop at answering questions —we actively prevent high refund rates, resolve issues efficiently, and place orders directly.
Live Support
Real-time, multilingual assistance to ensure every customer is satisfied.
Refund Prevention
Reduce refund rates with proactive customer engagement.
Order Placement
Seamless and accurate order handling.
Reputation Management
Build trust and loyalty with every interaction.
Keystudies
30%
Average improvement in customer satisfaction.
25%
Of clients see a net positive impact
Shopping Cart Recovery
We specialize in re-engaging lost sales and recapturing abandoned carts. HelpGrid's proven strategies focus on recovering revenue you thought was lost by reaching out directly to customers who abandoned their carts, using data and insights to drive conversions.
Abandoned Cart Recovery
Reach out to customers who abandoned the cart at checkout, answer all lingering questions, and close the sale.
Lost Sales Recovery
Personal, human engagement with prospects who didn't complete a purchase.
Actionable Insight
Weekly reports provide data-driven recommendations to help optimize your ads, funnels, and website.
Keystudies
$3.5M
in lost revenue monthly
Actionable Data
for clients to optimize marketing strategies
Welcome Calls
It's not just about making the sale — it's about ensuring the customer feels valued throughout their entire journey. Our Welcome Calls are designed to:
Reinforce Confidence
Make sure customers feel good about their purchase decision.
Product Support
Guide customers on how to get the most out of their new purchase, reducing the likelihood of refunds.
Build Trust and Loyalty
Establish a human connection that strengthens brand loyalty and retention.
Keystudies
Average Order Value
with post-purchase upsells.
Refund Rates
through personalized support & education
Brand Loyalty
with non-transactional interactions
How We Drive Long-Term Growth
We take care of the entire customer relationship cycle, from abandoned carts to post-purchase engagement. By leveraging tech, data, and human connections, we increase customer satisfaction and lifetime value while building a great brand.
Seamless Integration
We work where you do. Our platform connects with:
Key Stats That Speak for Themselves
across 14 countries.
for businesses.
America, Europe, LATAM, and Asia.
German, Spanish, and more.
